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Faux Peru Utilities website scamming billpayers

BY Paige Conley - pconley@perutribune.com

Peru Utilities warned customers via a Facebook announcement on Friday afternoon about a scam Peru Utilities website where some customers had already paid their bills.

Peru Utilities is unsure how many customers fell prey to the doxo.com website, but Peru Utilities Customer Service Key Accounts Manager Leah McGuire said the issue has just come to the company’s attention within the last three weeks.

According to McGuire, doxo.com is a legitimate company that duplicates other company’s logos to trick customers into thinking it’s the official company website.

“They present themselves as a bill payment company,” McGuire said. “They copy our companies logos.”

The doxo.com website is not a valid payment site Peru Utilities supports and customers who have already paid their bills via this site should contact their financial institution or credit card company and file a fraudulent transaction report, McGuire encouraged.

“We do not have an app,” McGuire said. “You have to go to Peru Utilities.”

Since Doxo is capable of duplicating company’s logos, the only way customers can be sure they are paying their bill on the official Peru Utilities website is to simply type in www.peruutilities.com in the browser, according to McGuire.

The official Peru Utilities website always has a “What’s New at Peru Utilities” section, Peru Utilities phone number along with their physical address and a “View My Account” tab for customers to login.

“Our system will always ask the amount of their last payment,” McGuire said. “Always.”

Peru Utilities isn’t the only company that has been affected by doxo.com, and Miami County residents should always be aware of where they are paying their bills online.

“It doesn’t just affect customers of Peru Utilities, but customers from other companies as well,” McGuire said.

As far as doxo.com,  there is nothing other companies can do aside from report them to the better business bureau since they’re considered a legitimate company, McGuire said.

Peru Utilities customers who aren’t comfortable paying their bills online have several alternative options including paying over the phone with a Visa or Mastercard, or dropping their deposit off at Peru Utilities during office hours.

Customers can also leave their deposit in Peru Utilities drop off box in the evenings.

McGuire encourages customers to always type in their company’s website via the browser to get the official website.

“If it happened to one, it can happen to another,” McGuire said.

Peru Utilities is located at 335 East Canal St., and is open from 8:30 a.m. to 4:30 p.m. Monday through Friday. If customers have questions, the Peru Utilities office can be reached at 765-473-6681.